Introduction
LuckyWin (referred to as "we", "us", or "the platform") delivers a trusted online gaming experience to users in Bangladesh. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect your privacy.
By accessing or using LuckyWin, you are considered to have agreed to this Privacy Policy. We encourage you to read it carefully before registering. If you have any questions about any section, please reach out to our support team — we are always here to help.
This Privacy Policy has been prepared in accordance with international data protection standards and is reviewed on a regular basis.
LuckyWin believes that digital privacy is a fundamental right of every user. That is why we collect only what is necessary and maintain the highest standards of security.
What Information We Collect
LuckyWin collects only the information required to deliver our services, ensure security, and meet legal obligations. The types of information we collect are described below:
| Types of Information | Example | Purpose of Collection |
|---|---|---|
| Identity | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact | Mobile number, email address | Account Registration & Messaging |
| Financial | BKash/Nagad/Rocket number, transaction history | Deposit & Withdrawal Process |
| Technical | IP address, device type, and browser information | Security Monitoring & Fraud Prevention |
| Gaming | Betting history, game preferences, session data | Service Improvement & Responsible Gaming |
This information is collected directly from you (at the time of registration), automatically (through your browsing and gaming activity), and where necessary from third-party verification services.
How Your Information Is Used
LuckyWin uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary. Our primary purposes for using your information are:
- Creating and managing accounts and ensuring their security.
- Processing deposits, withdrawals, and other financial transactions.
- KYC verification and age confirmation.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Providing customer support and resolving complaints.
- Improving the gaming experience and quality of service.
- Meeting legal and regulatory obligations.
- Informing you about promotional offers and bonuses, with your consent.
Please Note: Your data is never sold to advertisers, brokers, or third parties. LuckyWin analyzes data solely on an internal basis to improve its services.
Cookie Policy
Cookies are small text files stored in your browser. LuckyWin uses cookies in a limited and purposeful manner.
- Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function properly without these.
- Functional Cookies: Remembering your language and settings so you do not have to reconfigure them every time you log in.
- Analytics Cookies: Understanding platform usage statistics to help improve our services (no personal identity is revealed).
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to not function correctly.
Security Measures
LuckyWin employs industry-leading technology to keep your information secure. Our security framework operates across multiple layers:
- 256-bit SSL/TLS encryption — maximum protection for all data transmissions.
- All data is stored in databases encrypted with AES-256 encryption.
- Two-factor authentication (2FA) support.
- Automated security monitoring and unusual activity detection, active 24/7.
- Regular third-party security audits.
- Firewall and DDoS protection.
- Strict data access controls for all staff.
Keep in mind — no system on the internet is 100% impenetrable. Your own vigilance matters too: use a strong password and never share it with anyone.
Your Rights
As a LuckyWin member, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team.
Right to Access
The right to know what information we hold about you.
Right to Rectification
The right to correct inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your data under certain conditions.
Right to Restrict Processing
The right to restrict how your information is used in certain circumstances.
Data Portability
The right to receive your information in a standard, portable format.
Right to Object
The right to object to the use of your information for specific purposes.
Important: Certain information must be retained for a specified period due to legal or regulatory obligations. In such cases, a deletion request may not be fully fulfilled.
Data Retention Period
LuckyWin does not retain your information longer than necessary. Retention periods are determined by the type of data:
- Account information: For the duration the account is active, and up to 5 years after closure if required by law.
- Financial transactions: A minimum of 5 years in accordance with anti-money laundering regulations.
- KYC documents: Up to 5 years after account closure.
- Gaming Log: Up to 2 years to ensure service quality.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
- Support Contact: Up to 1 year after a complaint is resolved.
Once the retention period expires, data is securely deleted or anonymized so that your identity cannot be identified in any way.
Minor Protection
LuckyWin strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors.
- An age verification process is conducted at the time of registration.
- If an account is suspected to belong to a minor, it is immediately suspended pending verification.
- If it is confirmed that a minor's information has been collected, it will be deleted immediately.
If you believe your child is using the platform, please notify our support team immediately.
Privacy Policy Updates
LuckyWin may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, we will attempt to notify you via your registered email or platform notifications. Continued use of the platform after any update will be considered acceptance of the revised policy.
We recommend reviewing this Privacy Policy regularly — especially when new services or features are introduced.
Contact & Complaints
Contact us for any privacy-related questions, concerns, or rights requests. We typically respond within 48 hours.
Privacy Contact: [email protected]
General Support: [email protected] — Active 24/7.
Our dedicated privacy team will review your request and take the appropriate action. To verify your identity when exercising your rights, we may ask for certain information.